Refund Policy

1 Overview

CloutNest provides digital marketing and social media growth services. Because our services begin processing immediately after an order is placed, our refund policy is carefully defined below. By placing an order you acknowledge and agree to this policy.

2 Eligible Refunds

You may be entitled to a full or partial refund in the following situations:

• Order not started — if your order has not yet entered processing, you may request a full refund within 24 hours of placement.
• Significant underdelivery — if an order is marked completed but fewer than 85% of the promised units were delivered, you are eligible for a proportional refund or re-delivery at our discretion.
• Duplicate payment — if you were charged more than once for the same order due to a technical error.
• Service outage — if CloutNest experiences a verified platform outage that prevents your order from being fulfilled.

3 Non-Refundable Situations

Refunds will not be issued in the following cases:

• Orders that have already been fully or substantially delivered.
• Drop in metrics after delivery (e.g., followers unfollowing) — this is outside our control and is not covered.
• Orders placed on private, suspended, or ineligible accounts where delivery could not be made due to account restrictions set by the user.
• Change of mind after an order has started processing.
• Wallet / account credits that were earned through the referral or affiliate programme.

4 Refund Method

Approved refunds are returned as CloutNest wallet credit by default, which can be used on future orders. If you require a refund to your original payment method, please state this explicitly in your request; such refunds may take 5–10 business days to appear depending on your payment provider.

5 How to Request a Refund

To request a refund, open a support ticket from your dashboard or email us at support@cloutnest.co.ke with the following information:

• Your registered email address.
• The order ID(s) in question.
• A clear description of the issue and your preferred resolution.

6 Changes to This Policy

We may update this Refund Policy at any time. The "Last updated" date at the top reflects the most recent revision. Continued use of CloutNest after changes are posted constitutes your acceptance of the updated policy.

7 Contact

CloutNest Support
Email: support@cloutnest.co.ke
Website: cloutnest.co.ke