Privacy Policy

1 Who We Are

CloutNest ("we", "our", or "us") is a digital marketing and social media management platform operated at cloutnest.co.ke. We help creators, agencies, and brands manage and grow their social media presence. For any privacy-related questions, contact us at support@cloutnest.co.ke.

2 Information We Collect

We collect the following categories of information when you use CloutNest:

• Account data — name, email address, and password when you register.
• Payment data — transaction identifiers and amounts processed through our payment provider. We do not store full card details.
• Usage data — pages visited, orders placed, features used, timestamps, and IP addresses.
• Device data — browser type, operating system, and device identifiers.
• Communications — support tickets and messages you send us.

3 How We Use Your Information

We use collected data to:

• Provide, operate, and improve the CloutNest platform.
• Process orders and payments and send order-status notifications.
• Respond to support requests and send service announcements.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with applicable laws and regulations.

We do not sell your personal data to third parties.

4 Cookies & Tracking

We use essential cookies to keep you logged in and maintain session state. We may use analytics cookies (e.g., Firebase Analytics) to understand how the platform is used. You can disable non-essential cookies in your browser settings; this may affect some platform features.

5 Data Sharing

We share your data only with:

• Service providers — Firebase (Google) for hosting, authentication, and database; payment processors for transaction handling.
• Legal authorities — when required by law, court order, or to protect our legal rights.

All service providers are bound by data processing agreements and may not use your data for their own purposes.

6 Data Retention

We retain your account data for as long as your account is active. If you close your account, we delete or anonymise your personal data within 90 days, except where we are required by law to retain it longer.

7 Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of the personal data we hold about you.
• Correct inaccurate personal data.
• Request deletion of your personal data ("right to be forgotten").
• Object to or restrict certain processing activities.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at support@cloutnest.co.ke. We will respond within 30 days.

8 Security

We implement industry-standard security measures, including encrypted data in transit (TLS), Firebase Authentication for credential management, and role-based access controls. No system is completely secure; we encourage you to use a strong, unique password and keep it confidential.

9 Children's Privacy

CloutNest is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Continued use of CloutNest after changes take effect constitutes acceptance of the updated policy.

11 Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

CloutNest Support
Email: support@cloutnest.co.ke
Website: cloutnest.co.ke